Is Jotform HIPAA-compliant?

Written Nov 10, 2022 by Dock Health Team

When it comes to online form builders, Jotform is one of the most popular options across a variety of industries and applications, including e-commerce, hospitality, consulting, education, and even healthcare. From patient intake forms to after-visit questionnaires, Jotform gives clinicians and administrators a simple and secure way to collect and organize forms, not only from patients but also from other members of their care team, too. But what about Jotform’s security and compliance with healthcare regulations like the Health Insurance Portability and Accountability Act (HIPAA)? Is Jotform a good option for handling patient data?

Since Jotform is a web-based platform, it's critical to ensure that your data is secure—especially if you're working with sensitive information like health records. If you're a healthcare professional who already uses Jotform or you're interested in learning more about whether or not this tool can be a HIPAA-compliant part of your workflow, keep reading for our guide.

What is Jotform?

Jotform is an online form builder with a variety of powerful features, including the ability to create forms with custom fields, receive notifications when submissions are received, track submission data, and collect responses in one place. For healthcare professionals, Jotform can be a useful tool for a variety of purposes, including patient onboarding, collecting medical histories and insurance information, accepting and storing consent forms, gathering after-visit feedback or payments from patients, and more. No more sticky notes, clipboards, or printed forms!

Jotform security features

Jotform takes data security seriously, with a number of features in place to protect user information. These include SSL encryption, secure login, and password protection, plus the ability to upgrade for advanced HIPAA compliance. Jotform also has a strict privacy policy in place, which prohibits the sale or sharing of user data with third parties.

So, is Jotform HIPAA-compliant?

Jotform is not HIPAA-compliant by default, but you can enable HIPAA compliance with a few extra steps. One of the core requirements of any tool or platform to be HIPAA-compliant is its willingness to sign what's called a business associate agreement (BAA), a legally-binding agreement that specifies each party's responsibilities when it comes to how protected health information (PHI) is collected, used, and stored. Jotform is willing to sign a BAA, but only for users on its HIPAA-specific plans—so if you're using Jotform to collect, store, or transmit PHI, you'll need to upgrade and ensure that you've gone through the necessary steps to make your account HIPAA-compliant.

You can learn more about enabling these security features for your Jotform account on their website.

Is Jotform secure?

While Jotform is not specifically designed for healthcare professionals, it can be used as part of your workflow as long as you have met the requirements to enable HIPAA-compliant forms within your Jotform account.

How to integrate Jotform with Dock Health

Dock Health is a HIPAA-compliant task management and workflow automation platform designed specifically for healthcare. Secure for everyone, at every level, always, Dock Health helps bridge the gap between the administrative and clinical halves of healthcare, helping you and your care team get more done. Dock Health integrates easily with the tools you're already using, from Jotform and Typeform to Hubspot, Google Workspace, Athenahealth, RingCentral, Acuity Scheduling, and others—plus EHRs like Cerner, Epic, AdvancedMD, Elation Health, and more. Schedule a quick 30-minute demo with our sales team to learn how Dock Health can increase your team's collaboration by 91% on average (and save an average of 8 hours per week!).

Connect Jotform to your EHR, patient management platform, and more

Dock Health can help organize the entire administrative patient journey in one place–—the administrative hub for healthcare—from referral intake to care management, task assignment, reminders, and more. If Jotform is already part of your workflow, you can integrate it with other tools and automated workflows inside Dock Health. Before you get started integrating Jotform with Dock Health, you'll need to:

  1. Ensure your Jotform account is enabled for HIPAA
  2. Create the necessary forms in Jotform

If you're a Dock Health customer, you can easily integrate Jotform with your account. Simply create a new form, add the desired fields and questions, and then navigate to your Settings menu. From your Settings menu, click API, then API Keys. Follow our complete guide for how to connect Jotform securely with Dock Health's powerful HIPAA-compliant task management and workflow automation platform.

Conclusion

Jotform is a powerful online form builder that can be used for a variety of purposes in healthcare, but it is not HIPAA-compliant by default. In order to collect and store sensitive PHI inside of Jotform, you'll need to go through a few extra steps—specifically upgrading your account, enabling HIPAA-compliant security features, and ensuring that Jotform has signed a business associate agreement (BAA). Once your account is enabled for HIPAA, Jotform's features meet or exceed the requirements for compliance in healthcare. If you're looking for ways to supercharge your forms, Dock Health makes it easy to create HIPAA-compliant workflows with the tools you already use in healthcare. From Jotform to your EHR, scheduling platforms, and more, you can use Dock Health to automate your team's most repetitive or error-prone tasks—all in a few clicks.