The Best Patient Relationship Management Software for 2023

Written Mar 25, 2023 by Dock Health Team

Having a good patient relationship management (PRM) system is key to the success of any healthcare organization, from small clinics to large hospitals and virtual-first health-tech companies. With the right processes in place, healthcare providers can more efficiently manage patient tasks, coordinate care teams, streamline appointment scheduling, and more—while also ensuring that all data is secure and compliant with HIPAA regulations. As technology advances, so does the need for a more sophisticated patient management software solution. If you've been looking for a better way to manage patients—from referral and intake to ongoing care—keep reading for our guide on the best patient relationship management software for 2023.

What is patient relationship management (PRM)?

Patient relationship management (PRM) is the process of tracking and managing patient relationships over time to improve their experience with a healthcare provider. Reliable, consistent processes and workflows guarantee both clinical and administrative teams are well-informed about where each and every patient is in the overall care continuum.

Is PRM the same as CRM?

No, PRM is not the same as CRM. Although they share similar functionalities, customer relationship management (CRM) is the practice of managing customer interactions, while PRM focuses on patient relationships. Patient relationship management software is usually responsible for meeting higher levels of security, specifically due to compliance regulations like HIPAA. Since PRM systems typically involve protected health information (PHI), they need to be more secure than the average CRM. In addition, because healthcare is nuanced and different from the needs of consumer technologies and services, a PRM is specifically built for the unique needs of patients, and care teams—including integrations with their systems, such as electronic health records (EHRs).

Why is it important to have patient relationship management?

Having a patient relationship management system in place is critical for ensuring that patients, practitioners, and administrators stay connected and on the same page. The right tools can also help healthcare organizations deliver better care by improving communication and coordination of efforts between teams, increasing the efficiency of workflows, and providing more interconnected and highly-reliable patient care—all while also meeting HIPAA compliance standards.

Dock Health: The best patient relationship management software for 2023

Created by healthcare providers for healthcare providers, Dock Health is the only, all-in-one, foundationally HIPAA-compliant solution for managing patient relationships, task assignments, workflow automation, and more. Dock's powerful management platform helps streamline and sync processes and care teams across the entire patient journey, from intake and appointment reminders to follow-up visit scheduling.

Patient workflow automation

One of Dock Health's most popular features is its easy-to-use workflow automation. By providing customizable workflows that keep everyone in sync and on track, Dock can help healthcare providers efficiently manage patient relationships and easily assign tasks to individual staff members (or entire care teams). Get up and running right away with our pre-built workflow templates or start from scratch. For more, read our guide on How to Automate Patient Referral Tracking in 2023.

Repetitive task automation

Dock Health can also help automate repetitive tasks in healthcare, including particularly mundane or error-prone processes. As healthcare providers face record-high levels of burnout, workflow automation can reduce the time and effort staff spends on tedious administrative tasks, allowing more time to be spent on patient care—or anything else (watch our video, "You Can Do It With Dock"). In addition to reducing the administrative burden though automation, Dock can help capture best practices to help organizations scale, retain talent and build organizational resilience.

HIPAA-compliant task management

Unlike other CRM systems or task management tools, Dock Health is HIPAA-compliant for everyone, at every level. From small family practices to large hospital systems, individuals and teams can safely use Dock Health as the administrative hub for patient care to manage sensitive information and PHI, all seamlessly integrated with the clinical and productivity solutions of an organization.

Chat and messaging

Communication is key to effective patient relationship management. That's why Dock Health offers secure, HIPAA-compliant messaging between providers and care teams—allowing clinicians and administrators to work more efficiently, collaboratively, and transparently.

Price

Dock Health starts at just $15/mo/user, making it an affordable patient relationship management (PRM) tool for care teams of any size. And with the ability to customize the features and functionality included in your plan, you can make sure your team is getting the most out of Dock.

Conclusion

Dock Health is the best patient relationship management software for 2023. With its powerful automation tools, secure messaging, HIPAA-compliant task management, and more, Dock Health can help healthcare providers deliver better care to their patients by streamlining workflows and increasing operational efficiency. Schedule a 30-minute demo to see how Dock Health can help your organization.